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Review of Reference Services 1998

In 1998 the National Library of Australia undertook a review of the reference services it offers through its reading rooms as well as through telephone and electronic inquiry services. The review was undertaken as part of the Library's ongoing program of performance evaluations of key operational areas.

Please note, you may also download the report and its appendices as Word documents in Rich Text Format (RTF).

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NATIONAL LIBRARY OF AUSTRALIA, Canberra, ACT 2600, AUSTRALIA, ABN: 28 346 858 075
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